SVP, Group Manager, Advanced Analytics and Data Science with strong hands-on proficiency with Big Data platforms (Hadoop, Spark, etc.), predictive modeling with Python, R and/or SAS, data mining using unstructured data sets and familiarity with NLP, speech analytics and text mining sought by global bank within its credit card customer care/contact center operations. The SVP will lead advanced analytic initiatives to improve efficiencies in the customer contact operations and enhance the customer experience. Ideal candidate should have some familiarity with Interactive Voice Response (IVR) technologies and analytics, text mining and speech analytics. The SVP will manage an offshore resource to Associated topics: chief executive, chief executive officer, chief information officer, chief technology officer, co founder, director, president, senior director, vice president
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